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The Knowledge Management Assessment Tool The Knowledge Management Assessment Tool (KMAT) was developed by the American Productivity & Quality Center and Arthur Andersen in 1995 to help organizations self-assess where their strengths and opportunities lie in managing knowledge. The tool is divided into five sections: the KM process; leadership; culture; technology; measurement. The following is a subset of the items and information in the KMAT, with a simplified scoring system. Directions: Read the statements below and evaluate your organization's performance. The scale is as follows:
P1. Knowledge Gaps are systematically identified and well-defined processes are used to close them.
P2. A sophisticated and ethical intelligence gathering mechanism has been developed.
P3. All members of the organization are involved in looking for ideas in traditional and nontraditional places.
P4. The organization has formalized the process of transferring best practices, including documentation and lessons learned.
P5. "Tacit" knowledge (what employees know how to do, but cannot express) is valued and transferred across the organization.
L2. The organization understands the revenue-generating potential of its knowledge assets and develops strategies for marketing and selling them.
L3. The organization uses learning to support existing core competencies and create new ones.
L4. Individuals are hired, evaluated and compensated for their contributions to the development of organizational knowledge.
C1. The organization encourages and facilitates knowledge sharing.
C2. A climate of openness and trust permeates the organization.
C3. Customer value creation is acknowledged as a major objective of knowledge management.
C4. Flexibility and a desire to innovate drive the learning process.
C5. Employees take responsibility for their own learning.
T1. Technology links all members of the enterprise to one another and to all relevant external publics.
T2. Technology creates an institutional memory that is accessible to the entire enterprise.
T3. Technology brings the organization closer to its customers.
T4. The organization fosters development of "human-centered" information technology.
T5. Technology that supports collaboration is rapidly placed in the hands of employees.
T6. Information systems are real-time, integrated, and "smart."
M1. The organization has invented ways to link knowledge to financial results.
M2. The organization has developed a specific set of indicators to manage knowledge.
M3. The organization's set of measures balances hard and soft as well as financial and non-financial indicators.
M4. The organization allocates resources toward efforts that measurably increase its knowledge base.
Total of items M1 through M4. __________________ Copyright
2001 American Productivity & Quality Center |
