Knowledge Resource Use: Three Stages

By Joe Katzman
"Innovation Catalyst"
Toronto, Canada

This presentation is drafted on the basis of one person's experience with a number of knowledge implementations, and perusal of many case studies. It may not apply in all cases ­ and of course, those tricky cases are the most interesting. If you think that there are flaws in the framework, or that critical things are missing, or have a related story to share, please email Joe Katzman (kat@pathcom.com). Those who take the time to share will be credited, and will receive something appropriate in return.

Table of Contents 1. Knowledge Resource Use: Three Stages 2. Assisted Stage Diagnostic: How Many "Yes" Answers? 3. Knowledge Resource Use: Assisted Stage 4. It's Mostly A Service Management Process... 5. The KM Spiral Branding Cycle 6. Assisted Stage: Key Characteristics 7. Self-Service Readiness: How Many "Yes" Answers? 8. Knowledge Resource Use: Self-Service Stage 9. To Remember: Rosenbereger's Laws Of Information . . . 10. Self-Service Stage: Key Characteristics 11. Organic Stage Readiness: How Many "Yes" Answers? 12. Knowledge Resource Use in the Enterprise: Organic Stage 13. Organic Stage: Key Characteristics 14. The Overall Cycle At Each Stage . . . and some ideas for action 15. For More Information

Back to top