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Preparing
for Conversations with an AOK Panel
A
Roundtable of AOK/Delphi Summit Speakers
 Introduction
Unexpected complications
involving client work for one of Hubert Saint-Onge's projects
resulted in a last-minute postponement of his appearance as STAR
Series moderator;and, an opportunity for AOK to bring some of
its most outstanding knowledge practitioners to the STAR Series
podium -- just two weeks before they assemble as breakout speakers
at the AOK/Delphi Enterprise Learning and Knowledge Exchange
Summit, March 13-15 in Palm Springs, California, U.S.
Among them are:
Carl Frappaolo
Of course, most
AOKers remember Carl, co-founder and EVP of the Delphi Group,
STAR Series moderator for July,
2001, frequent contributor to subsequent discussions and
key player in the AOK/Delphi partnership. Carl is doing three
presentations at the Summit, but we thought he might focus in
the STAR Series discussion on his topic -- Myths and Realtities
of Portalizing Knowledge.
Noreen Kelly
Noreen has been
instrumental in the roll out of Baxter Healthcare's content management
(CM) tool. She realized early on in her Web development project
that CM is a bigger project than just choosing and installing
new software. In this STAR Series discussion, and at her presentation
in Palm Springs, she will discuss how she facilitated change
through building awareness, understanding, and acceptance of
the new CM tool. Noreen is also co-editor of the AOK Knowledge
Strategy EZine.
Fred Schoeps
Fred was corporate
training KM program manager for IBM until he recently retired
early. Since then he has become a world class volunteer, including
his work with AOK as one of two Q&A reporters for the new
Leading Lights series and as keynoter for
AOK's Work(Fun)Shop, part of the Thursday agenda for the AOK/Delphi
Summit. While at IBM, he developed and used a fun tool for communicating
the KM philosophy and that will be the substance of his presentation.
The KM Game is about creating connections between people by making
visible what they already know about KM to others, what they
know they don't know, and what they don't know that they don't
know. By collecting KM enablers, sharing these, teaming with
others to get complete -- the game is about how tightly KM is
already part of our lives and work -- why it is a journey --
not a destination -- and will require "we" centered
working and traveling together and letting go of the "I,
me, mine" trinity.
Srinivasa Murty
Srini is coming
all the way from Mumbai, Maharastra, India specifically to speak
at this conference and will be part of our STAR Series roundtable.
At Hindustan Lever Limited he developed a "Consumer Windows"
program to engage customers in knowledge initiatives. The four
windows are: knowledge repositories, direct consumer contact,
working with customers and interaction with external specialists.
Workshops develop innovation ideas based on knowledge gained
from these four windows.
Carol Tucker
Carol, our "stealth
KMer" and the other reporter for AOK's new Leading Lights
Series, will uncover the frustrations and rewards of working
in the trenches of Maryland Permanent Bank and Trust Co. to implement
knowledge management. She advocates online communities and collaboration
for knowledge development as well as enterprise-wide employee
participation in knowledge management initiatives. She doesn't
call it "KM." In this session you will learn a solid
and practical analysis of what has worked and what has not worked.
Jack Vinson
Dr. Jonathan "Jack"
Vinson is the knowledge manager for the BioPharma organization
of Pharmacia, a group responsible for the development and manufacture
of biologically based pharmaceuticals. Jack has been responsible
for developing a knowledge management strategy for the organization,
as a piece of the overall strategy at Pharmacia. From Jack you
will learn how he used self-directed study and successful initiative
to convince Pharmacia of the potential of knowledge management.
Today he leads the program that combines an on-going knowledge
audit with a top-level strategy review. He is also co-editor
of the AOK Knowledge Architecture EZine.
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